Refund policy

Last updated: October 13, 2026

Qiaoyi is operated by Qiaoyi Fashion LLC. This policy applies to purchases from www.qiaoyivest.com. It explains our voluntary returns policy and does not limit any mandatory consumer rights.

1. Our 30-day return policy

You may request a return and refund within 30 calendar days after receiving your item. Email info@qiaoyivest.com with your order number, the item concerned, and whether your request relates to a product problem or a change of mind.

For a voluntary change-of-mind return, clothing must be unworn other than a reasonable indoor try-on, unwashed, unaltered, and free from damage, stains, and odors caused after delivery. Please keep original tags attached and include the original packaging where reasonably possible. These conditions do not override statutory rights to inspect goods or remedies for faulty or misdescribed products.

Discounted items are covered by the same policy. Normal wear, accidental damage, and damage caused by care contrary to accurate care instructions are not product defects.

2. How to return an item

Please email us before sending a parcel so we can help identify your return and, for a product problem, arrange a prepaid label or reasonable postage reimbursement. Send returns to:

Qiaoyi Fashion LLC - Returns
2055 Jamaica St
Aurora, CO 80010
United States

This is both our business contact address and our return address. Include your order number and enough information to identify the purchase. Do not use a different sender address printed on the original package.

For a voluntary return under our 30-day policy, please send the item within 14 calendar days after we provide the return instructions, unless we agree otherwise. Our response time will not cause a timely return request to expire. The separate statutory withdrawal deadlines in section 7 apply when you exercise those rights. Retain proof of posting; a trackable service is recommended. For a non-product-related return from outside the United States, you pay the direct postage to the United States address above; check the likely cost with a carrier before purchasing if needed.

An authorization number or our prior approval is not a condition for exercising a statutory right of withdrawal. You may exercise that right by sending a clear statement of your decision to cancel.

3. Who pays return shipping?

• Product problems: If an item is defective, damaged on arrival, incorrect, or materially different from its description, we cover reasonable return shipping costs. Contact us so we can arrange a prepaid label or agree how reasonable postage will be reimbursed. We will provide the remedy required by applicable law.
• Non-product problems: For a change of mind, style preference, or choosing the wrong size when the item matches the published information, you pay the direct return shipping cost. If the item or sizing information was materially inaccurate, we treat the request as a product problem instead.

We do not charge a restocking fee. For voluntary change-of-mind returns, the original delivery charge is not normally refunded. This does not apply when reimbursement is required by law or the return results from our error.

4. Damaged, defective, or incorrect items

Please contact us as soon as reasonably possible and describe the issue. Photos can help us investigate, but we will consider other reasonable evidence. A missed short reporting period, missing packaging, or expiry of our voluntary 30-day window does not remove mandatory rights relating to faulty or misdescribed goods. Do not discard the item before we have discussed a solution, unless keeping it would be unsafe.

5. Refunds and exchanges

We aim to inspect your return and initiate any approved refund within 7 business days after receiving the item. Refunds are made to the original payment method, unless you expressly agree otherwise and applicable law permits it. Your bank or payment provider may need additional time to display the credit. Any shorter statutory refund deadline takes priority.

If a voluntary return does not meet the conditions above, we will explain the reason and discuss available options rather than automatically disposing of the item. Exchanges depend on availability; contact us before placing a replacement order if you want help selecting a different size or style.

6. Order cancellations

Contact info@qiaoyivest.com promptly if you need to cancel or change an order. We will try to stop fulfillment before dispatch. If the parcel has already been dispatched, the return process may be required. This does not restrict statutory cancellation rights or your rights when we cannot ship within the promised time. Approved cancellations of unshipped orders are refunded without undue delay and within applicable legal deadlines.

7. Additional rights for eligible European and UK consumers

Where EU/EEA or UK distance-selling law applies, you generally have 14 calendar days after delivery to notify us that you are withdrawing, without giving a reason. For one order delivered in separate items, the period generally starts when the last item arrives. Send the goods back within 14 days after notifying us. Our voluntary 30-day policy is additional to these rights.

For a statutory withdrawal, we refund the amounts legally due, including the cost of our least expensive standard outbound delivery option. Extra costs for a premium delivery service you chose need not be refunded. You pay direct return postage for a change of mind where this was properly disclosed before purchase. We may deduct only a legally permitted reduction in value caused by handling beyond what is needed to establish the goods' nature, characteristics, and functioning.

For EU/EEA withdrawals, reimbursement is due within 14 days after your withdrawal notice; we may withhold it until we receive the goods or evidence of return, whichever occurs first, where permitted. For UK withdrawals where we have not offered to collect the goods, we refund without undue delay and no later than 14 days after we receive the goods or your evidence of sending them back, whichever occurs first. If we offer to collect the goods, the applicable UK deadline runs from your cancellation notice instead. Any earlier deadline required by law takes priority.

You may use the following form, but it is not mandatory:
To: Qiaoyi Fashion LLC, 2055 Jamaica St, Aurora, CO 80010, United States; info@qiaoyivest.com
I/We notify you that I/we withdraw from the contract for the following goods:
Order number and goods:
Ordered on / received on:
Customer name and address:
Date:
Signature (only if submitted on paper):

8. Other mandatory consumer protections

Applicable guarantees and remedies remain available beyond this voluntary return period. For example, eligible EU consumers have statutory conformity rights, and Australian consumers retain guarantees under the Australian Consumer Law, including a refund or replacement for a major failure and other remedies where required. We do not require you to accept store credit instead of a refund to which you are legally entitled.

Contact: info@qiaoyivest.com | +1 720-575-9896