Shipping policy

Last updated: October 13, 2026

This Shipping Policy applies to purchases from Qiaoyi at www.qiaoyivest.com, operated by Qiaoyi Fashion LLC.

1. Order processing and dispatch

We dispatch orders within 5 business days after receiving a completed order with the information and payment authorization needed to fulfill it. Creating a shipping label alone does not mean that the parcel has been handed to the carrier.

Business days are Monday through Friday, excluding applicable public holidays. If essential order information is missing, we will contact you. We do not use routine internal processing to restart the stated dispatch period.

2. Estimated delivery

Delivery is estimated within 8 business days after dispatch. Allowing for processing, the expected total is up to approximately 13 business days from receipt of a completed order. This is an estimate, not a guaranteed arrival date. A different delivery arrangement applies only if clearly disclosed before purchase and agreed with you.

Transit can be affected by the destination, carrier disruption, customs processing, or public holidays. These factors do not remove our responsibilities or your rights under applicable law. Our business contact address should not be understood as a statement about a parcel's dispatch location.

3. Destinations and shipping charges

Available destinations, delivery services, and shipping charges are shown at checkout for the delivery address and items selected. We do not promise delivery to every country or address. A free-shipping offer applies only when its conditions are expressly displayed and met; otherwise the shipping charge shown before payment applies.

4. Import duties and taxes

For orders subject to import procedures, the buyer bears applicable import duties, import taxes, and required customs clearance charges as disclosed before purchase. How these charges are paid depends on the destination and checkout arrangement:

• Included or collected before delivery: Where the displayed price includes these charges, or they are collected at checkout, you have paid them through that amount and do not need to pay the same charges again on delivery.
• Managed Markets orders: For orders processed through Shopify Managed Markets, Global-e generally arranges payment of import charges before delivery in supported destinations. Our market pricing may include these amounts automatically. Review the price and duty/tax information shown for your destination before paying.
• Charges payable on import: Where applicable charges are not included or collected before delivery, including destinations where prepaid duties are not supported, customs or the carrier may request payment before releasing the parcel. We disclose the possibility of these additional charges before purchase where required by law.

Please check your destination's import requirements before ordering or contact us with questions. We will disclose charges we can determine, or the fact that additional charges may be payable, before purchase as required by law. We will not ask you to pay the same import charge twice if it was already collected for your order. Refunds of charges paid directly to an authority may need to be requested from that authority, without limiting any rights you have against us.

5. Tracking and order details

We send a dispatch notification using the contact information supplied with the order and provide tracking details when available. Tracking may take time to display the first carrier scan. Contact info@qiaoyivest.com if you need help checking progress.

Please check your delivery address carefully. If you notice an error, contact us immediately. We will try to correct it before dispatch; changes after dispatch may not be possible. We will explain any proposed additional redelivery charge before seeking your agreement, rather than charging it automatically.

6. Delayed, missing, or damaged deliveries

If we cannot dispatch within the promised period, we will notify you, explain the revised timing if known, and offer the choice required by law to agree to a delay or cancel for a prompt refund. We will not assume that you accept an indefinite delay. If an unshipped order is canceled or cannot be fulfilled, we refund the legally required amount, including applicable delivery charges, within the required timeframe.

If your parcel is late, missing, marked delivered but not received, or damaged, contact us. We will investigate with the carrier and arrange an appropriate solution, including replacement or refund where required. We do not automatically deny a claim solely because tracking says "delivered," or require you to recover compensation from the carrier yourself before we consider your rights.

7. Returns and contact

See our Return and Refund Policy for the 30-day return request window and allocation of return postage. Our return address is Qiaoyi Fashion LLC - Returns, 2055 Jamaica St, Aurora, CO 80010, United States. Please email us for return handling instructions, particularly if we need to arrange postage for a product problem. Do not use a different sender address printed on the original package. Prior approval is not required to exercise a statutory withdrawal right.

Email: info@qiaoyivest.com
Telephone: +1 720-575-9896
Business contact address: Qiaoyi Fashion LLC, 2055 Jamaica St, Aurora, CO 80010, United States.